Terms & Conditions

Sale of Goods Terms

Required Build Time

60 day build time

Due to demand, we have regrettably had to increase build time to 60 days, this change will apply to all new orders from the 9th of June, 2021.

We shall notify of any future changes to build time on this page.

Matamp supply products that are hand-built to order. We endeavour to hand build and test our products within 30 days from the date of ordering, depending on the availability of parts and components. This however can be different for each product depending on stock and lead time from suppliers. If a product has a build time different from the standard 30 days, the time required to build the product will be shown on the product page. If a product does not have a lead time mentioned, it is a stock item and should be available for dispatch.

We may temporarily increase build time due to demand. In any case, we always endeavour to meet the build time stated when you placed your order.

Shipping time is not included in the build time.

If you require the product sooner please contact us and we will make every attempt to accommodate your request.

If we are able to build your new amplifier sooner, or there is a delay, for any reason, we will contact you to let you know and it will dispatched as soon as it is tested and ready to leave the factory.


Matamp aims to dispatch all orders within 48 hours upon completion of your product being built. Timescales quoted on the website and in marketing literature are estimates only and are dependent on availability, normal processing and delivery companies. Customers will be notified if goods are out of stock, on backorder or a pre-ordered item.

Postage and Packing

Delivery is free of charge in the UK.

All other regions have the postage and packing price added to the product price and is correct at time of ordering.

We have the right to change postage costs if required should the service required be unavailable or have changed, you shall be notified in any event of this situation arising.


Unsuitable items must be returned within 14 days of the date of purchase and the original proof of purchase must be included (i.e. delivery note or invoice). Matamp will then process the refund, however the original postage costs will not be refunded.

Returns should ONLY be sent to the following address:

Returns Department
Brigg Mill, 5 The Cobbles
West Yorkshire

Damaged or Faulty Goods

Items damaged in transit or deemed faulty will be replaced. Please contact Matamp within 3 working days of receiving your goods and we will send out a replacement. Where no replacement is available, we will issue a refund.

Cancellations (UK)

For orders in the UK you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items that contain custom design and manufacture. You must inform Matamp of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. If your order involves customization then you will not be offered the right to cancel but will still benefit from our warranty.

You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. Matamp will not be responsible for any loss or damage to goods during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Matamp reserve the right to charge, or not refund to you, amounts that are attributable to the loss or damage. Matamp cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. Please look closely at the items you return.

Missing Items

You must notify us of any items missing from an order within 3 days of receipt.

Returning Items

Make sure that products returned are in perfect condition and have all original packaging. If you return goods to Matamp, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Matamp may charge, or not refund to you, amounts that are attributable to the loss or damage.

General Use Conditions

www.matamp.co.uk offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. we reserve the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by the website.

The term ‘www.matamp.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

Use this website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither the website nor its employees, agents, third-party information providers, merchants, licensers or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of the website. We reserve the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Except for material in the public domain under copyright law, all material contained on the Web site (including all software, HTML code and other code) is protected by copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on this website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recording or otherwise), resold or redistributed without the prior written consent.